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Help

Overview

Browser and screen requirements for best performance

For best performance, we recommend viewing this website using Internet Explorer 7 (and above) or Firefox 3 (and above), with a screen resolution of 1280 x 1024 pixels or higher. 

Using the Sitemap

For a summary and quick location of information on this website, please use the sitemap. Click on any of the text links in the site map to proceed to the page.

Using Search

To search information on this website, select on the 'Search' link at the top of the page. Enter your search keywords into the ‘Keywords’ field and select the search icon.

For Advanced Search options, select the 'Show Advanced Search' option to reveal the advanced options. The Advanced Search options allow you to search for downloads as well as web pages, and to filter the search results by topic and date.

How to register as a user

Personalise your experience on this website by signing up as a registered user. Market Participants can also use this method to request access to EMC's trading website.

Register using the following steps:

  1. Click on the blue ‘Register / Log in’ tab at the top right hand corner of your screen.
  2. Click on ‘Register Here’
  3. Enter your email address and personal information and click the ‘Submit’ button.

You will receive an email with instructions on how to log into the website.

How to receive notifications

Notifications enable you to receive an email message when the website is updated. You can choose which areas or the website or events for which you would like to receive notifications. You can stop the notifications whenever you like.

To start receiving notifications you must first have registered as a user by following the instructions above. Once you are registered, you can change your notification settings by logging into the website and selecting the ‘Settings’ option from the links at top of website pages.

The settings page shows all the notification options, and lets you add and remove which notifications you will receive.

How to use the RSS feed

The Real Simple Syndication (RSS) feed is another way of keeping track of changes on the website. To use the RSS feed you need a RSS client that will regularly check the RSS feed on the website for updates. Popular clients include Firefox and Google Reader. In both cases to can add a subscription to the RSS feed for this website by adding the following URL to your RSS reader.

http://www.emcsg.com/rss/latestupdates.xml

Note that RSS feeds only reflect changes to public parts of the EMC website. If you have access to other areas and wish to receive notifications of updates and events, register as a user (see above) and subscribe to receive email notifications (as described above).

What to do if you have forgotten your password

If you do not know your password you can request to reset your password to a new one. To do this select the ‘Register / Login’ tab at the top right of the page and then select the ‘Forgotten password?’ link. You will be prompted to enter the email address associated with your account. Enter your email address and select the ‘Submit’ button. You will be sent an email with instructions on how to reset your password.

If you do not know the email address associated with your account, please contact EMC at helpdesk@emcsg.com for assistance.

Contacting Us

If you have any questions or comments about this website, please contact us at info@emcsg.com or using the contact details on the ‘Contact Us’ page.